Frequent Asked Questions

Shipping Questions

  • For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier. Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately. Please check with your country's customs for details terms and/or regulations for incoming shipments from an international country.

Order Questions

  • If your organization qualifies for a sales tax exemption, you will need to provide to us proof of exempt status. (Either an exemption certificate or sellers permit) Please allow us some time before we approve your submission. 

     

    You can access our Tax Exemption form here.

Returns Questions

  • Return for refund: Can be returned within 30 days of receipt of shipment. Returns needs to be in resellable condition. To start the return, CLICK HERE

    Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product, please only open 1 item to test first before opening all quantities. Used items will not be accepted for return. Shipping costs are not refundable.

    Please review contents of order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 3 days of receiving so we can resolve the issue for you ASAP

  • Return for store credit: Can be returned within 60 days of receipt of shipment. Returns needs to be in resellable condition. To start the return, CLICK HERE

    Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product, please only open 1 item to test first before opening all quantities. Used items will not be accepted for return. Shipping costs are not refundable.

  • Return labels – We do offer a discounted return label which will be issued to you however it is up to the customer if they wish to use the return label. If return label is not used, it will not be deducted from the returns. Return label will be emailed to you upon the RMA acceptance. Please allow 1-2 business days for processing and be sure to check spam.

General Questions

  • We want to offer accessibility for everyone, so we took extra steps to make sure that our website can be easily used by anyone, even people who normally have a hard time browsing websites. We offer an Accessibility Dashboard. If you want to read more about the steps we have taken for better accessibility, you can read the statement here.

    If you are using a screen reader and are having problems using this website, please call (626)667-2258 for assistance.

Security Reminder
YAYA support members may ask for your order # or email for verification purposes. However, they will never ask you to divulge your account password or payment information. Persons or messages asking you to reveal this type of information are illegitimate even if they seem to be legitimate. Be aware – ignore or delete such requests.