FAQ

How are you different from other wholesale websites?

We're thrilled to offer wholesalers like you:

• Dedicated Customer Support Specialists
• Tiered Quantity Volume Discounts
• Product Customization Options
• Ample Stock For Any Event Size

How can a dedicated customer support specialist help me?

Our dedicated customer support team is here to make it happen, whatever your needs are! 


    • Want a specific color or size?
      
We've got you covered. 

    • Need a custom order delivered within 45 days? 

      No problem, we can do that. 

    • Need immediate assistance? 

      Reach out to us via chat, email, phone, or even Facebook Messenger—whatever works best for you!

      We'll ensure you get exactly what you expect and keep you updated every step of the way.
      Whether you have questions before your order or need help afterward, we're here to make sure it's smooth sailing the whole way.

Are you able to offer customized products?

Close connections with manufacturers and printers allows us to offer unparalleled levels of product customization.
Got a volume order that needs a specific color? Custom size? Printed products? No problem!
Got something specific in mind? We can probably make it happen, contact us here.

Why can’t I add an item to cart?

No worries, this just means you haven’t logged in yet.
It only takes a few seconds, and you’ll be able to view member pricing immediately.

Log in & start shopping now!

1. Click the “Login” icon

2. Click the “Login” button

3. Enter mail then press “Continue”

4. Find the code in your Email

5. Enter code then press “Submit”

6. That’s it, now your in!

Do I need to create a password to log in?

No password needed! Just enter your email address when you log in, and we'll send a 6-digit code to your inbox.
Use that code to access your account. It's simple, secure, and you don't have to remember any passwords.

I’m placing a big order, does the site offer wholesale volume discounts?

We certainly do!
Available to our wholesale partners, our tiered quantity volume prices are some of the lowest in the entire industry.
Looking to become a wholesale partner? Apply here!

How do your tiered quantity volume discounts work?

Almost all of our products have generous quantity discounts that only increase at every higher tier.
This means that as a wholesale partner, the more you purchase, the more you save!

What's the difference between member and wholesale partner?

Becoming a member is simple—just log in with your email, and you'll instantly access special member pricing throughout our store. 


However, if you're looking for even bigger savings with our wholesale pricing tiers, you can apply to become a wholesale partner. 
Although not every applicant will be approved, those that do will receive access to our largest volume discounts!

Does the order total discount stack with tiered volume discounts?

Yes, absolutely! You can combine the order total discount with tiered volume discounts.
During checkout, both discounts will be applied.

How do I get the “as low as” price?

As a wholesale partner, you have access to our tiered volume discounts.
We offer fantastic discounts at every tier level—the more you purchase, the higher the discount.
By reaching the highest quantity tier, you'll unlock the maximum discount and receive the "as low as" price.

How are you related to tableclothsfactory.com?

TCFLinen.com is the wholesale division of TableclothsFactory.com, the leading event décor online retailer in the USA for over 20 years.
We created TCF Linen specifically to serve our wholesale customers.

What is your return policy?

  • Return for REFUND

    Can be returned within 60 days of receipt of shipment. Returns needs to be in resellable condition. 

  • Return for STORE CREDIT

    Can be returned within 180 days of receipt of shipment. Returns needs to be in resellable condition.

    Contact our support team to begin a return. Click here to chat now.

How can I apply for tax exemption status?

You can fill out the tax exemption form here.

Have more questions?

Our expert team is ready to help – just click below to begin.

Thank you!